Troubleshooting

Upload succeeded but no deadline appears

Possible causes:

• Notice period values are missing or incomplete.
• Lease end date was not captured correctly.
• The obligation belongs to another property/account context.

What to do:

1. Open the lease record and verify term fields.
2. Confirm Renewal Notice Period value and unit are set.
3. Re-save and check Obligations again.

Calculated deadline looks incorrect

Possible causes:

• Wrong lease end date entered.
• Wrong notice period unit (days vs months).
• A manual override is active.

What to do:

1. Compare saved terms with the lease document.
2. Check whether a deadline override exists.
3. Recalculate by updating terms and saving.

Cannot undo renewal

Expected when eligibility checks fail.

What to do:

1. Confirm this is the latest renewal cycle.
2. Confirm no follow-up edits changed the cycle.
3. Retry within your operational grace period.
4. Confirm no notifications were already sent or scheduled on the new cycle.

Renewal action blocked unexpectedly

Possible causes:

• Obligation is not an active renewal notice.
• Required lease terms are incomplete.
• Lease terms changed after prior renewal handling.

What to do:

1. Verify obligation type and active status.
2. Confirm lease end, renewal length, and notice period are all present.
3. Reconcile lease terms, then retry Handle Renewal.

I completed the wrong obligation

What to do:

1. Check resolved history for the record.
2. Use approved correction workflow in your team process.
3. If renewal was involved, review Undo Renewal.

I need a non-technical explainer for leadership

Use the short model in Key Concepts.